Escalation process of project issues

Question

How does one escalate an issue in project management? Is there a process for doing this? And if there is a process, should it be documented in the project plan (specifically the project communication plan)?

Answer 1

Escalation processes are most appropriately documented in the project plan (communication and/or risk management).  They are typically a part of project governance that should be well defined.  In general, the escalation process should encourage the team members encountering the issue to attempt to resolve the issue first, before escalation.